Our Warranty: 3 Years on Wood, 20 Years on Glass
What's covered, what isn't, and how to use it — with no fine print hiding the answer.
We stand behind the work we do and the materials we make. We don't warranty what we don't control — and we'd rather tell you that plainly now than argue about it later.
Most window companies bury their warranty in fine print, or promise "lifetime" coverage with conditions attached. Ours is short, specific and written in plain English: 3 years on our woodwork, the manufacturer's 20-year warranty on insulated glass, and a free redo if we install hardware incorrectly.
Parts we don't make (cranks, balances, locks) carry only their supplier's warranty. Leaks from roofs, flashing or siding aren't window defects. Full warranty terms → · Read our reviews
What's Covered — and What Isn't
Real situations, straight answers.
| If this happens… | What we do |
|---|---|
| Wood we rebuilt or replaced rots within 3 years | Covered — we replace it |
| A glass unit we installed fogs up or loses its seal | Covered by the manufacturer's 20-year warranty on the unit |
| A crank, balance or lock stops working because we installed it wrong | Covered — we come back and redo it |
| A part we installed wears out or breaks on its own | Supplier's warranty only — many parts carry none |
| Water leaks in from the roof, flashing, siding or a skylight | Not covered — not a window defect |
| Rot or damage on parts of the window we didn't repair | Not covered — we're happy to quote it |
| Breakage from impact, storms, pets or forced opening | Not covered |
| Rot caused later by a new leak or missed maintenance (e.g. peeling paint left unpainted) | Not covered |
How to Use Your Warranty
Contact us
Call, text or use the quote form. Mention it's a warranty question.
Send photos
A photo of the problem and the approximate date of the original repair.
We take a look
We confirm whether the issue is covered, usually from photos.
We make it right
Covered work is fixed at no charge for the labor and materials we provided.
Four Things That Protect Your Repair
Keep paint intact
Repaint wood sills and sashes when paint starts to crack — paint is what keeps water out.
Clear snow from sills
Snow piled on sills for weeks is the fastest way to rot new wood.
Keep gutters clean
Overflowing gutters dump water straight onto windows below.
Don't force stiff hardware
In cold weather, let cranks and locks warm up before using them.
This page summarizes our standard warranty. The terms written on your invoice apply to your specific job.