Window Repair Warranty: 3 Years on Wood, 20 Years on Glass
What's covered, who it covers, what keeps it valid, and how to use it — in plain English.
We stand behind the work we do and the materials we make. We don't cover what we don't control — and we'd rather tell you that plainly now than argue about it later.
Most window companies bury their warranty in fine print, or promise "lifetime" coverage with conditions attached. Ours is short, specific and written in plain English: 3 years on our woodwork, the manufacturer's 20-year warranty on insulated glass, and a free redo if we install hardware incorrectly.
Parts we don't make (cranks, balances, locks) carry only their supplier's warranty. Leaks from roofs, flashing or siding aren't window defects. Full warranty terms Read our reviews
What's Covered — and What Isn't
Real situations, straight answers.
| If this happens… | What we do |
|---|---|
| Wood we rebuilt or replaced rots within 3 years | Covered — we replace it |
| A glass unit we installed fogs up or loses its seal | Covered by the manufacturer's 20-year warranty on the unit |
| A crank, balance or lock stops working because we installed it wrong | Covered — we come back and redo it |
| A part we installed wears out or breaks on its own | Supplier's warranty only — many parts carry none |
| Water leaks in from the roof, flashing, siding or a skylight | Not covered — not a window defect |
| Rot or damage on parts of the window we didn't repair | Not covered — we're happy to quote it |
| Breakage from impact, storms, pets or forced opening | Not covered |
| Rot caused later by a new leak or missed maintenance (for example, peeling paint left unrepaired) | Not covered |
| Condensation on the room side or outside of the glass | Not covered — that's humidity, not a seal failure |
| Window film, tint or coating added to glass we installed | Not covered — films can stress the glass and void the glass warranty |
| Our work later painted, altered or repaired by someone else | Not covered for the affected part |
| Slight difference in wood grain, color or finish | Not covered — we blend, but an exact match can't be guaranteed |
| You sell the house | The warranty ends — it covers the customer who paid, at that address |
| A temporary board-up or emergency fix | Not covered — it's temporary by design |
Who the Warranty Covers
The warranty covers the customer who paid for the work, at the property where we did it, for as long as they own it. For a rental property, it covers the property owner who hired us. It is not transferable: if the property is sold, the warranty ends.
It applies to work that has been paid in full, and the warranty period starts on the date the work was completed, as shown on your invoice. A repair or replacement under warranty doesn't restart or extend the original warranty period.
What Keeps Your Warranty Valid
Wood and paint need a little care. These steps are a condition of the wood warranty.
Inspect once a year
Look over repaired wood each spring for cracked paint, open joints or soft spots, and tell us early.
Repaint and re-caulk as needed
Keep paint and caulk on repaired wood intact. Plan on touch-ups at least every 5 years — sooner on sunny south and west sides.
Keep water moving
Keep weep holes and tracks clear, gutters flowing and snow off the sills.
Report problems within 30 days
Contact us within 30 days of noticing a problem, so small issues stay small.
Conditions and Limits
- What we do: if a claim is covered, we repair or replace the covered work, at our choice, at no charge for the labor and materials we originally provided.
- Glass units: the glass manufacturer's warranty covers the sealed unit itself; installation labor for a warranty unit is charged at our standard rate unless your invoice says otherwise.
- Inspection: we may ask for photos or a visit to confirm the cause before deciding whether a problem is covered.
- Proof: keep your invoice — it shows what was repaired and when.
- Limits: to the extent permitted by law, the warranty doesn't cover indirect or follow-on damage, such as interior finishes, belongings, mold, or damage that grows because a problem wasn't reported promptly. It doesn't cover parts of the window we didn't work on, and it can't be combined with repairs made by others to the same part.
- Your rights: this warranty is in addition to any rights you have under Illinois law.
How to Use Your Warranty
Contact us within 30 days
Call, text or use the quote form within 30 days of noticing the problem, and mention it's a warranty question.
Send photos
A photo of the problem and your invoice, or the approximate date of the original repair.
We take a look
We confirm whether the issue is covered, usually from photos.
We make it right
Covered work is fixed at no charge for the labor and materials we provided.
This page summarizes our standard warranty. The terms written on your invoice apply to your specific job.