How to Choose a Window Repair Company
Nine questions to ask before anyone works on your windows — what a good answer sounds like, and how we answer each one.
Local specialist or large window company?
Both can do good work — the difference is mostly in how the business is built, and that shows up in who comes to your home and what you pay.
- Where your money goes. Large companies carry costs that end up in the price: advertising, call centers, sales staff and commissions, and layers of management. A small local company has far less of that overhead.
- Who does the work. In a large operation, the person who sells the job and the person who does it are often different, and crews can change from job to job. Ask who will come, and how experienced they are.
- Who answers for the result. A local company's name is on every job in a few nearby towns, and every review — good or bad — stays visible to its neighbors. That is a strong reason to get each job right.
Whoever you choose, the questions below will tell you most of what you need to know.
9 Questions to Ask Any Window Company
Ask these on the phone or at the estimate. Clear, specific answers are a good sign.
1Who will actually come to my home — and is it the same person who gave the estimate?
A good answer: a name, or at least a clear answer. If the estimator and the repair crew are different people, ask who the crew is.
Our answer: The same technicians who come out for the estimate come back to do the job, so the person who saw the problem is the one who fixes it.
2Are they your own employees, or subcontractors?
A good answer: Either can work — but you should know which. With subcontractors, ask who is responsible if something goes wrong.
Our answer: Our own people do every job. We don't use subcontractors.
3How much experience do the people doing the work have?
A good answer: A number of years, not just "our team is trained." Window repair is a hands-on trade learned over many jobs.
Our answer: Our technicians have been doing this work for about 10 years.
4Will you repair the window, or only offer replacement?
A good answer: An honest company tells you when a repair is enough — and when it isn't.
Our answer: Repair first. We don't sell new windows, so we have no reason to push replacement. What to know before replacing
5Can I see the price before any work starts?
A good answer: A clear price before any work starts, and published typical prices so you know what's normal.
Our answer: You get the price before we start, and our typical prices are published on our window repair cost guide.
6What does the warranty cover — in writing?
A good answer: Specific coverage and length, in writing — not "we stand behind our work".
Our answer: 20-year manufacturer warranty on new glass units and a 3-year warranty on wood repairs. Warranty details
7Who do I call if something goes wrong later?
A good answer: A direct number that reaches the people responsible for the job.
Our answer: The same number you called the first time — (224) 209-0862 — reaches the people who did the work.
8Where can I read all of your reviews — including the critical ones?
A good answer: Public profiles on independent platforms, not just quotes on the company's own website.
Our answer: Every review we receive is public on Google, Yelp, Thumbtack and Angi.
9Do you ask every customer for a review, or only some?
A good answer: Every customer. Asking only the happy ones makes a company's rating look better than its work.
Our answer: We ask every customer for a review after the job.
Who does the work
- Our own technicians — no subcontractors.
- About 10 years in the trade, on every kind of window and door.
- The same people who give the estimate come back to do the work.
Ask Us Anything
Call or text — the people who answer are the people who do the work.
★★★★★ 4.9 from 145+ reviews · 20-year glass warranty · Price match